Help & Frequently Asked Questions

What products do you offer?

Our collection includes ameena Body Lotion and ameena Almond Body Oil. Product details, prices in Malaysian Ringgit (RM) and directions are available on each product page.

How do I place an order?

Choose your product and quantity, then add it to your cart. Check your order and delivery address before proceeding to checkout. If no payment or delivery option is available, please contact us before ordering. Do not make payments to an account that has not been verified by Ameenalabs.

Can you deliver to my location?

Check the options available for your postcode at checkout. For Peninsular Malaysia, Sabah or Sarawak, contact us if a shipping rate or delivery estimate is not shown. Estimated delivery is 3–7 days; timing may vary by location, public holidays and courier operations.

Can I correct my address or order?

Email us with your order number and the correction as soon as possible. We will check the shipment status before confirming whether a change can still be made.

What if my item is damaged, leaking or incorrect?

Contact us promptly with your order number and photographs of the item and packaging where available. Keep the product and packaging to assist our review. See Shipping & Returns for the next steps.

How do I choose a product?

Read the ingredients and directions on the label. If you have allergies, including nut allergies, check the ingredients of Almond Body Oil before use. Discontinue use if irritation occurs.

How can I contact you?

Email ameenalabshq@gmail.com. Include your order number where relevant. Never send passwords, one-time passcodes or payment card details.