Shipping & Returns

Shipping & Returns

Last updated: 11 November 2026

Delivery within Malaysia

Estimated delivery is 3–7 days. This is an estimate rather than a guaranteed arrival date. Delivery location, public holidays, remote areas and courier operations may affect timing. Contact us if you need confirmation before placing an order.

Available shipping rates and options depend on your address and postcode. Review your final total at checkout before paying. If a rate for Peninsular Malaysia, Sabah or Sarawak is not displayed, contact us before ordering.

Incorrect address or order details

Check your name, full address, postcode and phone number before confirming your order. If you notice an error, email us promptly with your order number. Changes after dispatch depend on the courier’s shipment status and must be confirmed first.

Damaged, leaking, incorrect or misdescribed items

Contact ameenalabshq@gmail.com promptly. Include your order number, a description of the issue and photographs of the product and packaging where available. Keep the item and packaging to assist our review. We will explain the return steps and an appropriate resolution, including replacement or refund as applicable to the circumstances and your consumer rights.

For defective items or items materially different from your order, Ameenalabs will cover the cost of delivering the replacement to you. Return arrangements and costs will be explained before you send anything back. Do not send items to our contact address without return instructions.

Change of mind and opened products

For hygiene reasons, opened or used body care products cannot be returned solely for a change of mind. For unopened products, please contact us first to discuss your request. This does not limit your rights for defective, incorrect or misdescribed goods.

Refunds

If a refund is approved following review, we will confirm the amount, method and estimated processing time by email. Never share one-time passcodes, passwords or full payment card details.

Need help?

Email: ameenalabshq@gmail.com
Contact address: No 32, Lorong Mekarsari Anggun 5, Taman Mekarsari Anggun, 13200 Kepala Batas, Pulau Pinang, Malaysia.

This policy does not exclude your applicable consumer rights under Malaysian law.